FAQ

We will provide you with a Tracking Number when your order ships. Orders are typically shipped as in 1-3 business days. Standard ground delivery times (Fed Ex, UPS, Loomis) apply; typically 1-5 days. If it has been longer than the above stated time please contact us and we will respond as quickly as possible. We cannot respond to all inquiries of orders that still fall within standard delivery times.

A courier company will be used to deliver all orders. A particular courier company will be assigned based on factors such as the type of products ordered, size of the order, and destination. For larger orders, freight (LTL) carriers will be used and use 53 foot trailers for most deliveries including Residential. If a smaller truck is required, please advise BEFORE submitting your order as additional charges may occur. Please inspect your items immediately upon delivery. Once signed for, the product is your property and Wall Theory is no longer responsible for it.

Yes, expedited shipping can be requested. It is best to reach out prior to placing your order on the site and a Wall Theory team member can help with everything. If you have already placed an order, expedited shipping can still be accommodated as long as the order has not already shipped.

Yes, you can find samples of our products listed in their product pages or on our Samples page.

For all the details on our return process please review our Return Policy.

Yes, there is a 25% restocking fee on returned product to cover costs of re-warehousing the product.

If you notice any damage to your order upon delivery or once you open boxes, please contact us immediately. Please take photos of any damage to the packaging and any affected product and email us immediately with photos and description of issue(s).

Yes, please contact us to see if your order qualifies.

Please check your spam folder; if you can't locate the e-mail please contact us.

Wall Theory does not provide its own product warranty. Any applicable warranty is provided solely by the product’s supplier or manufacturer and is subject to their specific warranty terms, conditions and exclusions. Wall Theory can serve as your initial point of contact for warranty claims or other product-related concerns and assist in submitting your claim to the applicable supplier or manufacturer for its review and final determination. Although warranty terms vary by product, warranties generally do not cover normal wear and tear, accidental damage, misuse, improper installation, or inadequate care. Natural variations in colour, texture, finish, or appearance—including variations common to handmade products—are not considered defects. Actual product colours may also differ slightly from images displayed electronically and may vary between dye lots or production batches.

Wall Theory is an online store, so we don't have a physical store or showroom. We are headquartered out of Edmonton, Alberta, with team members across Canada and the United States.